FAQ

In this case it’s best to give us a call. There are many other ways to hold files including drawers, folders, bins, etc. A scanning expert can ask the right questions to get you to a quick, accurate estimate. 

All files will be delivered in OCR searchable pdf format.

During the Intake phase, your sales pro will talk with you about how you plan to use this database and how you’ll need things to be organized. Based on that information we will then construct the file system to those specifications. This can be as simple as an alphabetical system, or more complex with dates or specific identifiers. OCR searchability adds another way to access your data efficiently. 

OCR stands for “Optical Character Recognition”. OCR enables you to search for any word, number, or phrase inside a PDF document – even from outside the document. Because some databases are very large, this adds another method for retrieving files that is often more efficient. 

You have the choice of physical or digital delivery here. We can send you a link  from which you can download all of your files into your database safely and  securely, or deliver you a physical drive if you prefer. 

While our primary focus is on the actual conversion of paper to digital data, we can work with your IT department to get your digital database onto your existing network easily. 

Lead times can vary depending on workload, so this is something you’ll want to discuss with your sales rep. They’ll be able to give you an accurate estimate.

No and no. We work exclusively with companies and never with the general public. Our offices are locked 24/7 and only staff has access. This is part of maintaining our Chain of Custody. 

This means our staff is in control of your documents at all times. No third-party vendors or outsiders will be given access at any time unless you specifically ask that we do so. 

Yes, we are. All of our staff undergo training and are certified to ensure the privacy of your information.

Of course! This is one of the things your sales pro will discuss with you during the intake phase. Just let us know that you’d like to eliminate exposure and your files will be scanned directly to a physical drive on a non-connected scanning unit.